- Returns & Exchanges
Returns & Exchanges
How To Make A Return:
All returns must have prior authorization. Please email returns or call Customer Service at 888-453-0102 to obtain authorization prior to returning any item to insure proper credit. Once you call the number listed, you will receive a RA (return Authorization). In some Return item in its original packaging. Make sure to insure the package for its full price. You are responsible for it until we receive it. The Golf Club is not responsible the the cost of postage or shipping for any returns. Unless instructed to send the item directly back to the manufacturer, please make all returns to the address provided on the RA you receive. Include contact information, e-mail and/or phone number, and you will receive an e-mail once your return is credited to your account. We are committed to you, our customers -- even if you are making a return.
Warranty & Return Policies
The Golf Club strives to provide you with the best possible warranty and return policies in the business. All golf equipment purchased from The Golf Club is covered by the original manufacturer's warranty which is usually from 1-2 years from date of purchase. Please consult with us regarding a specific manufacturer's warranty policy.
The Golf Club will gladly provide a full refund for any unused golf equipment returned within 30 days of delivery. Once you have used the equipment, it is no longer considered new and will be valued based on condition for any used merchandise return (limited to 30 days from delivery). Simply contact The Golf Club toll-free at 1-888-453-0102 or 512-916-4653 (international) and we will assist you through our product return process. The Golf Club will refund only the full purchase amount for unused golf products, excluding the shipping and handling fees. Additionally, The Golf Club is not responsible the the cost of postage or shipping for any returns. If golf equipment or apparel is returned and the customer received free shipping on the product because the whole order was over $75.00, the refund will be for the full amount of the items minus the flat rate shipping amounts designated below for each item:
The Golf Club provides you with our special 30-day "no lemon policy". This policy states that in the event that your equipment is defective (within 30 days of purchase) we will have your equipment picked up by UPS (free of charge, excludes International customers) and replace your equipment to you rather than make you wait for the warranty service. Your equipment will be returned by UPS ground free of charge (International customers excluded). If you have altered your equipment in any way, it is not deemed defective and is exempt from this policy. After 30 days have expired, you are responsible for the shipping and handling fees for returning your golf equipment to The Golf Club for warranty service. Once returned, The Golf Club will replace your equipment with a new product or have the equipment repaired in accordance with the golf manufacturer's warranty policy (please consult with us regarding specific manufacturer warranties). The Golf Club will then ship your equipment to you UPS ground service free of charge (International customers excluded).
Special Order Policy & Individual Irons:
We do not charge extra for special orders. However, if a special order is returned or canceled before we can cancel it with the manufacturer, you will be subject to a 20% re-stocking fee ($25 minimum). That's what makes them special...they're made just for you. Please make sure you are committed to receiving your merchandise when special ordering. Other special orders may be subject to other fees/conditions. Please call for complete details. Individual Clubs (Irons or wedges that are part of a set) are considered "Custom Clubs" by most golf manufacturers. And, many manufacturers will not take back clubs that are considered "Custom Clubs". For all Individual or Replacement Irons that are returned, you will be subject to a 20% re-stocking fee ($25 minimum). At The Golf Club, our goal is to make sure that you, our customer, has a great shopping experience...not just the best price anywhere, but the best service, too.
Low Price Match
The Golf Club provides you with peace of mind knowing that you are getting the absolute lowest price possible on the 'net (all prices are in US Dollars). If, within 30 days of purchase, you find a legitimate adversised price (excluding "add to cart" pricing) price from an Authorized Internet Retailer (Excluding E-Bay) lower than that paid at The Golf Club, we will gladly match that price as a courtesy. An "Authorized" dealer is one that has been authorized by the manufacturer to sell their product on-line. For the major manufacturers, there are only a handful of truly "Authorized" Internet Retailers. Items must be exact and in-stock. But we are more than just low prices. Here are some of the other benefits of shopping at The Golf Club: No sales tax (Texas residents excluded). Liberal return policy 30 day no-lemon policy Shop safe using our secure server All in stock orders usually shipped within 24 hours.