Shipping & Returns
COVID-19 Pandemic Update:
We hope that you and your loved ones are safe during these uncertain and trying times. As the COVID-19 Pandemic continues to develop, our absolute top priority is to ensure the health and well-being of our associates and their families, our many partners, customers and Vendors.
We also wanted to let you know we are committed to continuing our operations in a timely and responsible manner. There may likely be minor disruptions along the way as we respond and adhere to the safety and social distancing guidelines in the interest of our associates’ health.
We are currently processing orders as quickly as possible. The COVID-19 Pandemic has the potential to slow fulfillment from Vendors, slow shipments through shipping companies, and slow the entire process of your order. Please be patient as we are trying to ensure all orders are completed in a timely fashion. Customer Service is our utmost priority.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We currently ONLY ship to the continental United States (this does not include Alaska and Hawaii).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.